Terms & Conditions

Booking Confirmation

All bookings are confirmed once the £25 per day booking fee has been received.
The booking fee secures the selected dates and covers coordination, scheduling, and administration.
Booking fees are non-refundable but transferable if dates are changed (with notice).

Relief professionals are charged at agreed half-day (4 hours) or full-day (8 hours) rates.
Rates are confirmed in writing before the booking is finalised.
Invoices are issued by FBCR and must be paid before the first working day.
Additional hours beyond agreed shifts are charged at the pro-rata hourly rate. 15% higher than the quoted fee.

Cancellations made more than 48 hours before the booking start date: → No additional charge (booking fee retained).
Cancellations made within 48 hours: → 50% of the agreed day rate may be charged.
Same-day cancellations or “no-show” on-site: → Full day rate applies.
Date changes are allowed subject to availability.

All FBCR relief professionals are vetted, qualified, and expected to uphold the highest standards of conduct, hygiene, and professionalism.
Clients are responsible for providing a safe working environment and ensuring that all on-site health and safety protocols are followed.
A risk assessment for the role, workspace, and equipment is required and is the responsibility of the client before the relief professional begins work.
Clients must provide necessary equipment, uniform (if required), and a proper induction on safety and site procedures.
FBCR cannot accept liability for any direct or indirect loss or injury occurring during the engagement, except in cases of proven negligence form FBCR.

The client must clearly outline duties, shift times, and expectations before the professional begins work.
Any issues or concerns must be reported to FBCR within the same working day to allow for immediate resolution.
Clients are responsible for ensuring compliance with food safety, fire safety, and accident reporting procedures during relief cover.

If a professional becomes unavailable (e.g. illness), FBCR will make every effort to provide a replacement at the same rate and standard.
In rare cases where replacement is not possible, booking fees will be transferred or credited.

FBCR maintains public liability and professional indemnity insurance.
Clients should ensure their own insurance covers temporary and relief personnel while on-site.

Both FBCR and the client agree to treat all business information shared during the engagement as strictly confidential.

By confirming a booking with FBCR, you acknowledge that you have read and accepted these Terms & Conditions.